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Customer Service Ambassador

2 months ago

Poughkeepsie, New York, United States Robert Many - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Robert Many - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with clients, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Prompt and Accurate Service: Respond to customer inquiries, resolve issues, and provide clear explanations regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Consultation: Use a customer-focused, needs-based review process to educate clients about insurance options, identify their needs, and provide recommendations to meet their goals.
  • Communication and Collaboration: Utilize excellent communication skills to efficiently meet customer needs, promote business development, and coordinate with other agency team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist customers, coordinate with team members, and provide clear explanations.
  • Problem-Solving: Proactive in problem-solving and able to resolve customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Benefits Package: Paid time off, health benefits, and valuable career-building experience.