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Optical Professional

2 months ago

Jacksonville, Florida, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and motivated Optical Professional to join our team at EssilorLuxottica. As a key member of our optical dispensary, you will be responsible for providing exceptional patient experiences through the selection, measurement, ordering, and fitting of eyewear.

Key Responsibilities
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for peers and supporting the establishment of the practice as the premier destination for all vision needs within the community.
  • Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
  • Explores the needs and priorities of patients by asking open-ended questions.
  • Assists peers with difficult or complex areas of product needs and prescriptions.
  • Anticipates problems, explores underlying reasons for patient issues, and strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded.
  • Possesses the ability to multi-task and manage time with competing priorities.
  • Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
  • Commits to delivery date and time, seeks feedback, and asks for referrals.
  • Takes ownership to achieve exceptional results on individual and team goals.
  • Presents, celebrates, and educates at time of dispense.
  • Takes pride in dispensary appearance, shows initiative to keep clean, attractive, and organized, and secures and protects company assets within control.
  • Effectively collaborates with all doctors and practice staff on a daily basis to ensure high-level partnership for patient care.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Works weekends and evenings in support of the business needs (varies by location).
  • Adheres to attendance and daily time-keeping requirements, all company policies, and procedures.
  • Fosters positive working relationships with the practice, communicating any concerns promptly to the Manager.
  • Consistently maintains proper dress code.
  • Performs other duties as assigned by Manager or as business needs.
Requirements
  • High School graduate or equivalent.
  • Active state optical licensure; must maintain license.
  • Strong customer service skills: communicator, listener, and team builder.
  • Strong basic math skills.
  • Sales skills.
  • Embraces new technology and change.
Preferred Qualifications
  • Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.