Senior Desktop Support Specialist
4 weeks ago
As a skilled Senior Desktop Support Specialist at Lorven Technologies, you will be responsible for providing top-notch technical support to our clients. Your expertise in troubleshooting network connectivity issues, imaging and deploying laptops, and supporting Microsoft Office 2013 or higher will be invaluable to our team.
Key Responsibilities
* Provide onsite desktop support for customers located within assigned locations.
* Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
* Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
* Install & support network devices providing business critical service
* Perform end user data back-up and recovery ensuring attention to detail
* Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
* Open/document/track problem tickets escalating to appropriate workgroups when required.
* Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
* Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
Requirements
* Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
* Experience with troubleshooting network connectivity issues in both LAN and WAN environments
* 2 Years Experience imaging and deploying laptops
* 2 Years Experience providing desktop/laptop computer hardware support
* 2 Years Experience supporting Microsoft Outlook email client
* 2 Years Experience supporting Microsoft Office 2013 or higher
* 2 Years Experience supporting remote workers and troubleshooting VPN and remote technology issues
* 2 Years Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
* A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION
* Experience with local and network printer troubleshooting and repair
* 2 Years Technical support experience in a Windows 10 PC environment
* Experience supporting Cisco VoIP phones and Jabber client
* 2 Years Setup and install computers for New Hire On-Boarding's and Off-Boarding's
* Experience in an Active Directory Domain environment.
About Us
Lorven Technologies is a leading provider of IT solutions and services. We are committed to delivering high-quality support to our clients and are seeking a skilled Senior Desktop Support Specialist to join our team.
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