Technical Support Specialist

3 days ago


Savannah, Georgia, United States MCI, LC Full time
Job Overview

MCI, LC is seeking a skilled Technical Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to clients across the country.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
Required Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Compensation and Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision coverage, paid time off, and opportunities for advancement.

About MCI, LC

MCI, LC is a leading provider of business process outsourcing services, offering a wide range of solutions to mid-market and enterprise clients. Our company culture values diversity, equality, and employee satisfaction, making us an ideal employer for those seeking a rewarding career.



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