Healthcare Patient Services Coordinator

2 weeks ago


Birmingham, Alabama, United States UAB Health System Full time

Position Overview:

Schedule:
Full Time, Monday - Friday, 7:30am - 4:30pm

Location:
OBGYN, Maternal Fetal Medicine Clinic, Womens Health Research Center

Under general supervision and in accordance with established policies and procedures, this role provides a range of specialized services to support the operations of the assigned clinic.

The responsibilities include checking in scheduled and walk-in patients, managing telephone communications, and entering demographic and billing information into the system.

Additional duties involve checking patients out of the clinic and conducting necessary follow-ups. Other clerical tasks related to the collection, deposit, and reconciliation of clinic revenue may also be performed. The role requires providing assistance and responding to patient inquiries at the Self Check-In Kiosk, adapting to clinic needs. Exceptional customer service is expected towards patients, visitors, physicians, and staff.
Qualifications:

EDUCATION AND EXPERIENCE:
A minimum of one (1) year of customer service experience is required. Coursework in Business Office Education or a related field is preferred.

Essential Skills:
(1) Attend all mandatory training sessions assigned by management; (2) possess foundational knowledge of medical terminology and advanced proficiency in PC applications, software, and database management; (3) demonstrate mathematical and bookkeeping abilities; (4) exhibit outstanding telephone and customer service skills; (5) have a strong command of English grammar and punctuation. A High School Diploma or equivalent is preferred.

Skills in customer service, computer literacy, multitasking, and adaptability to change are highly valued.

Must be able to stand for extended periods while assisting at the Self Check-In Kiosks.

COMPETENCIES:
Must be self-motivated and possess effective communication and interpersonal skills.

Key Responsibilities:
(1) Manage a variety of tasks that may shift frequently without loss of efficiency or composure; (2) take ownership of the direction and planning of one’s own work; (3) work independently; (4) uphold patient confidentiality; (5) demonstrate empathy and compassion towards individuals experiencing distress; (6) foster teamwork and cooperation; (7) communicate effectively with diverse populations; (8) adapt to a dynamic healthcare environment; (9) respond effectively in emergency or unusual situations and escalate issues as necessary; (10) maintain a strong work ethic and commitment to quality; (11) prioritize customer satisfaction and strive to meet the needs of patients and staff at the front desk and Self Check-In Kiosk.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

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