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Hotel Front Desk Representative

2 months ago

Windsor, Connecticut, United States Blue Sky Hospitality Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Blue Sky Hospitality Solutions. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-out: Assist guests with arrival and departure, processing registrations and check-outs in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, responding to guest inquiries, and resolving any issues that may arise.
  • Communication and Collaboration: Collaborate with other hotel departments to provide a seamless guest experience, communicating effectively to ensure all guest needs are met.
  • Cash Handling and Security: Handle cash and credit transactions, maintain confidentiality of guest information, and ensure the security of guest room access.
  • Problem Resolution: Resolve guest complaints and issues in a professional and courteous manner, ensuring guest satisfaction.
Requirements
  • Education and Experience: High school diploma or equivalent required; previous hotel front desk experience preferred.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Availability: Must be available to work a flexible schedule, including weekends, holidays, and varying shifts.
What We Offer

As a Guest Services Agent with Blue Sky Hospitality Solutions, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to ensure your success in this role.