Operations Coordinator

7 days ago


Atlanta, Georgia, United States Courier Connection Full time
Job Description

Courier Connection is seeking a full-time Operations Coordinator to join our operations team in Atlanta. This position is responsible for ensuring that contract drivers are dispatched to each pick-up and delivery destination within an agreed upon schedule.

Key Responsibilities:
  • Assign drivers shipments and monitor driver activity to best meet specified pick up and delivery schedule.
  • Real Time follow-up with contract drivers on all pickups and deliveries, while in transit, follow up with the driver to gain insight into arrival times.
  • Manage driver and delivery related issues, re-route drivers as needed to ensure on-time pick-up and delivery.
  • Stay updated with contract driver on duty/off duty out status, communicate via phone and dispatch software as needed with drivers to ensure that customer expectations are achieved.
Requirements:
  • Maintain proficiency in using computer tools, driver tracking tools, and other common office equipment and software.
  • Fulfill tasks related to customer information errors, such as wrong zip code, incorrect phone numbers, wrong delivery or pickup time.
  • Update customers regarding estimated delivery or pick-up time (ETA) or notification of late pick-up or delivery.
  • Provide timely customer service problem resolution, complete customer review for all late deliveries or outstanding issues.
  • Offer directions and maintain constant communication with drivers, be available as a resource for drivers to answer any questions they may arise.
Benefits:
  • This position offers competitive compensation, approximately $40,000 - $55,000 per year, based on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.


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