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Customer Care Associate

2 months ago

Downers Grove, Illinois, United States Timken Full time

**Opportunities for Personal and Professional Development**

**Customer Service Representative**

The Timken customer service representative position plays a crucial role in delivering a range of services, solutions, and support to our valued customers and sales teams. This position is focused on engaging with clients to provide detailed information in response to inquiries regarding our products and services, managing all activities associated with the order-to-cash process.

**KEY RESPONSIBILITIES:**

Engage with customers via phone or email to provide comprehensive information about our offerings, process orders, and address customer inquiries.

Identify, investigate, and resolve customer issues utilizing various resources, including business systems and product documentation.

Proactively reach out to customers to follow up on inquiries or inform them of resolutions to their concerns.

Maintain regular communication with clients through phone and email, ensuring a solid understanding of their accounts.

Establish and nurture relationships with customers across diverse industries.

Leverage various business systems while adhering to standard operating procedures.

**TECHNICAL AND FUNCTIONAL SKILLS:**

A strong commitment to customer satisfaction and integrity.

Exceptional verbal and written communication skills.

A demonstrated dedication to excellence, characterized by a respectful, patient, and friendly demeanor.

Strong analytical and problem-solving capabilities.

Attention to detail coupled with effective communication and listening skills.

A robust work ethic and collaborative mindset, demonstrating initiative and resilience under pressure.

Experience with SAP is advantageous.

Background in manufacturing is preferred.

**BASIC QUALIFICATIONS:**

Preferred qualifications include an associate degree in Business, Marketing, or Engineering.

A minimum of 5 years of experience in customer service is required.

Strong analytical and problem-solving skills are essential.

Detail-oriented, self-motivated, and driven individuals are encouraged to apply.

Excellent communication and interpersonal skills are necessary.

All qualified candidates will be evaluated based on their individual qualifications, skills, and experiences without discrimination based on gender, race, religion, or any other protected status.

Join us in a culture that values performance, innovation, and a commitment to sustainability.

We offer competitive salary and benefits.

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