Care System Associate

10 hours ago

Downers Grove, Illinois, United States Addus Homecare Full time
About the Role

We are seeking a highly skilled and compassionate Care System Associate to join our team at Addus Homecare. As a key member of our care team, you will play a vital role in ensuring the highest level of support for our clients and their families.

Key Responsibilities
  • Provide exceptional customer service to clients and their families, responding to their needs and concerns in a timely and professional manner.
  • Coordinate care between caregivers and clients to ensure all visits are filled and clients receive the care they need.
  • Prioritize and manage multiple conflicting responsibilities on a daily basis, using all available tools and resources to ensure all immediate client needs are met.
  • Make outbound calls to Home Care Aides, Clients, and Branches to ensure resolution to scheduling issues and gaps.
  • Meet all key performance metrics and standards as defined for the contact center for quality, productivity, and where appropriate, revenue generation and retention.
  • Understand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensuring professional follow-up communication for all involved in schedule changes.
  • Ability to lead meetings with assigned branches on a daily and weekly basis as needed.
  • Maintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clients.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abides by all regulations, policies, procedures, and standards.
Requirements
  • High School diploma required, Associates Degree in Business or related field is preferred.
  • 1 year of data entry, customer service, and/or billing and payroll experience in a fast-paced environment, health care experience preferred.
  • Must have reliable WIFI and quiet workspace.
  • Must be proficient in Microsoft Outlook with strong reading, writing, and problem-solving skills.
  • Attention to detail; ability to understand and comply with program/contract policies and procedures.
  • Bilingual is a plus, but not required.
  • Team-oriented problem-solving skills.
About Addus Homecare

At Addus Homecare, employee wellbeing is our top priority. We are thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.

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