Care System Associate

1 month ago


Downers Grove, Illinois, United States Addus Homecare Full time
About the Role

We are seeking a highly skilled and dedicated Care System Associate to join our team at Addus Homecare. As a key member of our care coordination team, you will play a vital role in ensuring the highest level of support for our clients and caregivers.

Key Responsibilities
  • Provide exceptional customer service to clients and caregivers through phone and email interactions.
  • Coordinate care between caregivers and clients to ensure all visits are filled and clients receive the care they need.
  • Prioritize and manage multiple conflicting responsibilities on a daily basis, including eliminating missed visits, open visits, call-offs, and PTO requests.
  • Make outbound calls to caregivers, clients, and branches to resolve scheduling issues and gaps.
  • Meet key performance metrics and standards for quality, productivity, and revenue generation and retention.
  • Lead meetings with assigned branches on a daily and weekly basis as needed.
  • Maintain call and/or email Quality Assurance standards to ensure the correct amount of care is provided to our clients.
  • Maintain confidentiality at all times due to access to sensitive information.
  • Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
  • Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
Requirements
  • High School diploma required; Associates Degree in Business or related field preferred.
  • 1 year of data entry, customer service, and/or billing and payroll experience in a fast-paced environment; healthcare experience preferred.
  • Must have reliable WIFI and quiet workspace.
  • Must be proficient in Microsoft Outlook with strong reading, writing, and problem-solving skills.
  • Attention to detail; ability to understand and comply with program/contract policies and procedures.
  • Bilingual is a plus, but not required.
About Addus Homecare

At Addus Homecare, employee wellbeing is our top priority. We are thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. Learn more about our commitment to employee wellbeing and our mission to provide exceptional care to our clients.


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