Lead Windows Systems Engineer
1 week ago
Company Overview
This organization is a cutting-edge, cloud-oriented outsourcing provider catering to small, medium, and large enterprises across various sectors. They are revolutionizing the approach to finance, accounting, and technology services by offering exceptional teams paired with personalized service, along with a comprehensive online management portal.
Position Summary
We are seeking a Senior Windows/Network Systems Engineer to join our team. This role is Full-Time and requires onsite presence.
Qualifications
- Minimum of 5 years of experience in managing, configuring, optimizing, and maintaining Windows-based networks and servers.
- Proficient in Active Directory, Exchange, Office 365 administration, and Windows security protocols.
- Hands-on experience with firewall and switch technologies (Cisco, SonicWALL, Dell, Fortinet).
- Experience in heavily virtualized environments (VMware, Hyper-V).
- Familiarity with both on-premise and cloud-based backup solutions and email systems (O365, GSuite).
- Experience with Mobile Device Management (MDM) solutions (Intune, Jamf, etc.).
- Self-driven with the ability to work independently and manage time effectively.
- Excellent communication and customer service skills.
- CCNA or equivalent networking experience is preferred.
- MSCE or equivalent server experience is preferred.
- Technical certifications are a significant advantage.
Key Responsibilities
- Oversee daily technology infrastructure operations at client locations and provide remote support to meet diverse customer needs.
- Deliver ongoing support for client networks, servers, storage solutions, and overall IT infrastructure.
- Maintain clients' IT systems both remotely and on-site as necessary.
- Assist in designing and implementing a variety of IT projects, including high-availability systems, virtualization, and cloud services.
- Act as the escalation point for issues that cannot be resolved by desktop engineers or helpdesk personnel.
- Collaborate closely with Managers, Service Coordinators, and fellow Engineers to fulfill customer service commitments and ensure top-tier service delivery.
- Troubleshoot and resolve network and system challenges, whether remotely or on-site.
- Represent the company professionally and positively in all client interactions.
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