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Lead Windows Systems Engineer
2 months ago
Company Overview
This organization is a pioneering, cloud-oriented outsourcing provider catering to small, medium, and large enterprises across various sectors. They are transforming the approach businesses take towards financial, accounting, and technological services. With a commitment to delivering exceptional teams alongside personalized service, they offer a comprehensive portal for online management and oversight of operations.
Position Summary
We are seeking a Senior Windows/Network Systems Engineer to join our team. This role is full-time and requires on-site presence.
Key Qualifications
- Minimum of 5 years' experience in administering, configuring, optimizing, and maintaining Windows-based networks and servers.
- Proficient in Active Directory, Exchange, Office 365 administration, and Windows security protocols.
- Hands-on experience with network devices including firewalls and switches (Cisco, SonicWALL, Dell, Fortinet).
- Experience in managing heavily virtualized environments (VMware, Hyper-V).
- Familiarity with both on-premise and cloud-based backup solutions as well as cloud email systems (O365, GSuite).
- Experience with Mobile Device Management (MDM) solutions (Intune, Jamf, etc.).
- Self-driven with the ability to work independently and manage time effectively.
- Excellent communication and customer service skills.
- CCNA or equivalent networking experience is preferred.
- MSCE or equivalent server experience is preferred.
- Possession of technical certifications is a definite advantage.
Responsibilities
- The Senior Systems Engineer will oversee daily technology infrastructure operations at client locations and provide remote support to address diverse customer needs.
- Deliver ongoing support for client networks, servers, storage solutions, and overall IT infrastructure.
- Maintain clients' IT systems both remotely and on-site as required.
- Assist in designing and implementing a variety of IT projects, including high-availability solutions, virtualization, and cloud services.
- Act as the escalation point for issues that cannot be resolved by desktop engineers or helpdesk personnel.
- Collaborate closely with Managers, Service Coordinators, and fellow Engineers to fulfill customer service commitments and ensure top-tier service delivery.
- Troubleshoot and resolve network and system challenges, whether remotely or on-site.
- Represent the company positively and professionally in all client interactions.
