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Customer Service Representative

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Rockwall, Texas, United States Hugeback Kennels Daycare And Spa LL Full time

Job Summary:

The Hugeback Kennels Daycare And Spa LL Receptionist is the first point of contact for clients and employees, creating a welcoming environment for the company, its clients, and guests. This role provides new clients with an overview of our services, costs, and availability, fostering ongoing relationships by ensuring each client's experience is met with satisfaction.

Key Responsibilities:

  • Creates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees
  • Becomes proficient in our software to include tasks such as creating new client profiles, updating client information, and ensuring all clients have completed the customer agreement form
  • Takes complete inventory of client/pet items left with the kennels, documents each pet's health/behavioral concerns, and solicits and adds services to boarding reservations
  • Communicates with clients in a professional manner, takes customer complaints or issues, and passes them on to the appropriate parties
  • Maintains the Front Office, Welcome kennels, outside walkways, and outside office space, including sweeping and mopping floors, keeping the reception desk neat and orderly, and watering plants
  • Provides support for all staff when necessary and communicates professionally via walkie with staff
  • Adheres to all company policies and procedures

Requirements:

  • 1-3 years of customer service experience
  • High School diploma