Customer Service Representative

1 week ago


Rockwall, Texas, United States Demetria Carter - State Farm Agent Full time
Job DescriptionAs a customer service representative with Demetria Carter State Farm Agent, you will be responsible for providing exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are looking for a dedicated and customer-focused individual who is able to effectively relate to customers, answer their questions, and anticipate their needs. If you are a team player with excellent communication skills and a proactive approach to problem-solving, we encourage you to apply for this role.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications:
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Licensed in Property/Casualty and Life/Health
Benefits:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience


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