Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Demetria Carter - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences that drive business growth and success.
Key Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers to understand their needs and preferences.
- Follow up with customers to ensure their concerns are addressed and their expectations are met.
- Customer Service Delivery
- Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education and Sales
- Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Utilize excellent communication skills to efficiently meet the needs of customers and promote the growth of our agency.
- Customer Service Expertise
- Dedicated to delivering exceptional customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Communication and Problem-Solving Skills
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving to resolve customer issues and concerns.
- Insurance Knowledge and Licenses
- Licensed in Property/Casualty and Life/Health insurance.
- Competitive Compensation
- Hourly pay plus commission/bonus.
- Opportunities for Growth and Advancement
- Growth potential and opportunity for advancement within our agency.
- Valuable Benefits
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Valuable career-building experience.
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