Customer Service Representative

4 days ago


Rockwall, Texas, United States Demetria Carter - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Demetria Carter - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences that drive business growth and success.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Customer Service Delivery
    • Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Sales
    • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
    • Utilize excellent communication skills to efficiently meet the needs of customers and promote the growth of our agency.
Requirements
  • Customer Service Expertise
    • Dedicated to delivering exceptional customer service.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Problem-Solving Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving to resolve customer issues and concerns.
  • Insurance Knowledge and Licenses
    • Licensed in Property/Casualty and Life/Health insurance.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus.
  • Opportunities for Growth and Advancement
    • Growth potential and opportunity for advancement within our agency.
  • Valuable Benefits
    • Paid time off (vacation and personal/sick days).
    • Health benefits.
    • Valuable career-building experience.


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