Sales Lead

3 weeks ago

Los Angeles, California, United States Build-A-Bear Workshop Full time

Job Summary

The Sales Lead is a key role model at Build-A-Bear Workshop, responsible for leading a team of associates and providing exceptional Guest service. As a Leader on Duty, you will be in charge of the store's operation, including leading a team, modeling Experience First behaviors, and enhancing the Guest experience while achieving sales goals.

Responsibilities

When designated as the Leader on Duty, you will:

  • Lead a team of associates to consistently model the Experience First standards and behaviors
  • Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and behavior standards
  • Energize associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
  • Delegate to associate team effectively
  • Maintain a positive and motivational style in all communication and actions to promote productivity and ownership
  • Drive associate engagement by recognizing and rewarding employees for outstanding performance
  • Build a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program
  • Audit daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures
  • Adhere to and enforce all BABW store security and cash management policies and procedures
  • Ensure store is always Grand Opening ready by following opening and closing procedures
  • Operate and maintain all IT systems in accordance with policies and procedures
  • Use good judgment and partner with Chief Workshop Manager to make necessary decisions within the company's guidelines
  • Insure compliance with all company policies and procedures as well as federal, state, local and provincial laws.
  • Communicate any Guest service and/or associate issues to the Chief Workshop Manager in a timely fashion and collaborate on resolution of all issues

Responsibilities as a Bear Builder

You will also:

  • Use the Make Behaviors and Experience First station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages
  • Invite potential Guests to come in and learn about our store
  • Promptly welcome and greet all Guests with a smile
  • Engage Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those "just looking" into a sale
  • Inform Guests of all current promotions and points out our newest product
  • Explain the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend
  • Contribute to total store results by recommending items to maximize sales and enhance the Guest's experience
  • Insure Guests are aware that we offer parties for all ages and all occasions
  • Support our company party commitments by delivering a great party experience
  • Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives
  • Maintain visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop
  • Follow all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security
  • All other tasks as may be assigned by store management

Qualifications

We are looking for a candidate with:

  • A minimum of one + years of experience providing exceptional Guest service in the workshop
  • Availability for a flexible schedule that meets the needs of the business
  • A minimum of high school diploma or GED equivalent. College degree a plus
  • Ambition and success orientation
  • Outstanding leadership and selling skills
  • Models personal and professional integrity
  • Excellent interpersonal communications skills, including verbal and written communication
  • Organized and planful; pays attention to details
  • Flexibility and adaptability in a fast-paced work environment
  • Fosters a high-energy environment and demonstrates an appreciation for children of all ages

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of Article 9 Chapter XVIII of the Los Angeles Municipal Code.

PAY RANGE- $$

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