Will Call Operations Manager

4 weeks ago


Anaheim, California, United States Ganahl Lumber Co Full time
Job Description

Ganahl Lumber Company is seeking a skilled Will Call Manager to oversee daily operations and ensure efficient, high-quality service. The ideal candidate will have experience in customer service or supervisory roles, preferably in retail or warehouse settings.

Key Responsibilities:

  • Lead and manage the Will Call team to ensure timely and accurate order processing.
  • Resolve customer issues professionally and effectively.
  • Monitor performance and identify areas for improvement.
  • Train staff to improve service and maintain a high level of customer satisfaction.
  • Collaborate with other departments for smoother operations and maintain a well-organized and efficient Will Call area.

Qualifications:

  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Familiarity with inventory management systems is a plus.

Why Work with Us:

  • We are an ESOP (Employee Stock Ownership Plan) company, meaning you'll have a stake in our success.
  • Competitive compensation based on company and yard performance, with uncapped bonus potential.
  • Opportunities for growth and development.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position, and reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.


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