Front Desk Representative

3 weeks ago


Athens, Georgia, United States The Indigo Road Hospitality Group Full time
Job Title: Front Desk Agent

Job Summary:

The Indigo Road Hospitality Group is seeking a highly skilled and experienced Front Desk Agent to join our team at Rivet House in Athens, Georgia. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling confidential information, and ensuring the smooth operation of the front desk.

Key Responsibilities:

  • Provide excellent and attentive service to guests, ensuring their needs are met and exceeded.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Ensure proper credit card and key control policies are followed accurately.
  • Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
  • Maintain accurate accounts of cash, and credit transactions.
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information.
  • Follow all company safety and security policies and procedures.
  • Attend required training and meetings.

Requirements:

  • Have a positive energy, be ready to assist fellow support staff and work as a team player.
  • One or more years of employment in similar position or equivalent preferred.
  • Additional education, training, or certification preferred.
  • Positive, friendly, and enthusiastic mindset with an excellent record of hotel management.
  • Ability to communicate effectively with fellow leaders, managers, employees, and all guests.
  • Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions.
  • Must be able to work days, nights, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to be part of a dynamic and growing hospitality team.
  • Fast-paced and rewarding work environment.

Equal Opportunity Employer:

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws.



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