Front Desk Representative
3 weeks ago
Job Summary:
The Indigo Road Hospitality Group is seeking a highly skilled and experienced Front Desk Agent to join our team at Rivet House in Athens, Georgia. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling confidential information, and ensuring the smooth operation of the front desk.
Key Responsibilities:
- Provide excellent and attentive service to guests, ensuring their needs are met and exceeded.
- Handle confidential information, including guest records, with a high degree of integrity.
- Ensure proper credit card and key control policies are followed accurately.
- Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
- Maintain accurate accounts of cash, and credit transactions.
- Maintain the integrity of the guests' privacy, including confidentiality of personal information.
- Follow all company safety and security policies and procedures.
- Attend required training and meetings.
Requirements:
- Have a positive energy, be ready to assist fellow support staff and work as a team player.
- One or more years of employment in similar position or equivalent preferred.
- Additional education, training, or certification preferred.
- Positive, friendly, and enthusiastic mindset with an excellent record of hotel management.
- Ability to communicate effectively with fellow leaders, managers, employees, and all guests.
- Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions.
- Must be able to work days, nights, weekends, and holidays.
Benefits:
- Competitive salary and benefits package.
- Opportunity to be part of a dynamic and growing hospitality team.
- Fast-paced and rewarding work environment.
Equal Opportunity Employer:
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws.
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