Customer Service Representative

5 hours ago

Eugene, Oregon, United States IAA Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our sales and support team, you will play a critical role in providing exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Support: Provide a variety of customer support services through multiple channels, including phone, email, and in-person interactions.
  • Order Processing: Process orders and assignments, and enter data into our internal computer systems.
  • Vehicle Information: Reference pricing and delivery information to ensure accurate and timely responses to customer inquiries.
  • Customer Communication: Respond to customer questions, inquiries, and requests in a professional and courteous manner.
  • Record Management: Set up new and maintain existing records, and perform word processing assignments, filing, and related clerical duties.
  • Auction Preparation: Process paperwork in preparation for auction day, securing necessary approvals.
  • Team Support: Assist with other duties around the office to help support the team's efforts.
Requirements
  • Communication Skills: Ability to communicate comfortably with customers, both verbally and in writing.
  • Teamwork: A phenomenal teammate, willing to assist and support colleagues as needed.
  • Digital Literacy: Proficient in using digital tools and systems to perform job duties.
  • Time Management: Strong time management skills to prioritize tasks and meet deadlines.
  • Positive Attitude: A positive and professional attitude, with a focus on delivering exceptional customer experiences.
  • Independence: Ability to work independently, with minimal supervision.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Appearance: Professional and clean appearance, with a focus on presenting a positive image of the company.
  • Learning and Development: Willingness to learn and develop skills, including automobile titling.
Education and Certification Requirements
  • Education: A high school diploma or equivalent work experience.
  • Experience: 0-2 years' previous work experience.
What We Offer

In return for your excellent skills and abilities, we offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

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