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Customer Service Representative

2 months ago

Eugene, Oregon, United States Waste Connections Full time
About the Role

Waste Connections is seeking a highly skilled Customer Service Representative to join our team in Eugene, Oregon. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Welcome and assist walk-in customers at the front desk
  • Print and distribute paperwork to the operations team daily
  • Work collaboratively with other departments to resolve customer disputes
  • Effectively navigate company-specific computer systems
  • Communicate with customers and complete orders, such as starting, stopping, or changing service
  • Accurately record and document communications with customers
  • Determine charges for service requested, take payments, prepare change, and manage the cash till
  • Demonstrate proficiency in software applications, including MS Word and Excel
  • Work in a fast-paced environment while maintaining high levels of detail
  • Perform various office tasks and assist in other areas as needed
Working Conditions and Physical Effort
  • Work environment is in a call center with clean, ventilated, and well-lit areas
  • Customer Service Representatives typically have their own workstation or cubicle space and are equipped with a telephone, headset, and computer
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service
  • Long periods spent sitting, typing, or looking at a computer screen are common
Minimum Job Requirements
  • 2 years of customer service experience in a high call volume atmosphere
  • Experience with MS Word, Excel, and email preferred; typing and 10-key skills required
  • Excellent organization and communication skills
  • Ability to analyze and solve problems, gather data, compile information, and prepare reports