IT Solutions Expert
23 hours ago
Omni Inclusive is seeking a highly skilled IT Solutions Expert to join our team. This role involves providing technical support and troubleshooting services to ensure seamless operation of computer systems. The ideal candidate will have a strong understanding of PC hardware, software, and networking issues.
About the Role
This Senior Technical Consultant will be responsible for independently resolving hardware break-fix issues, network connectivity, and application-related questions for third-party products. They will also coordinate with subject matter experts to resolve concerns for proprietary applications and assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades.
Key Responsibilities
• Troubleshoot user problems at the desktop
• Independently resolves hardware break-fix issues, network connectivity, and application-related questions
• Coordinates with subject matter experts to resolve concerns for proprietary applications
• Assists Project Managers in the end-to-end process for destination moves and hardware/software upgrades
Requirements
The ideal candidate will have a strong understanding of computer systems and be able to work independently. Key skills and qualifications include problem-solving, presenting technical information, process improvement, software maintenance, software testing, network design and implementation, load balancing and scalability, vendor relationships, software performance tuning, network performance tuning, and database performance tuning.
Salary Information
We are offering a competitive salary range of $85,000 - $110,000 per year, depending on experience. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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