Customer Experience Representative

1 week ago


Richmond, Virginia, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.

Key Responsibilities
  • Connect with customers online and over the phone to understand their needs and preferences
  • Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
  • Provide support and guidance throughout the car buying process, from online sales to in-store purchasing
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor and support colleagues to help them achieve their goals
Requirements
  • Previous sales and customer service experience, preferably in a retail environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • High level of self-motivation and ability to work in a fast-paced sales environment
  • Strong computer skills and ability to learn new technologies
  • Availability to work a variety of shifts, including nights, weekends, and holidays
About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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