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Customer Service Representative

2 months ago

Richmond, Virginia, United States Quality Talent Group Full time
{"title": "Customer Service Representative", "description": "About the Job

At Quality Talent Group, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing prompt and professional service to ensure their needs are met.

Responsibilities
  • Ensure all customers and prospective customers are greeted and assisted in a prompt and professional manner.
  • Clean workspace to maintain a positive first impression.
  • Effectively manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department.
  • Provide clerical and administrative support to the General Managers and Service Advisors.
  • Handle receivables, payables, and entry of information into the accounting system and various spreadsheets, balancing month-end statements.
  • Perform other related duties as assigned.
Qualifications
  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Attentiveness and patience.
Benefits
  • Competitive pay.
  • Weekly paychecks.
  • 401K with company match.
  • Medical, Vision, and Dental Insurance.
  • Additional elective benefits.
", "lang_code": "en"}