Customer Experience Development Specialist

3 weeks ago


Peoria, Illinois, United States Illinois Mutual Life Insurance Company Full time
About the Role

The Customer Experience Development Specialist will work as part of our team to deliver exceptional customer service to our policyholders.

Key Responsibilities:

  • Respond to customer inquiries by phone, email, or written correspondence
  • Process customer requests, including policy updates and changes
  • Collaborate with internal teams to resolve complex issues
  • Develop knowledge and skills to improve customer experience

Requirements:

  • Associate's Degree required
  • One year of customer service experience, preferably in a call center
  • Prior insurance industry experience is preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

The estimated salary for this role is $52,000 - $62,000 per year, depending on location and experience. We offer a comprehensive benefits package and opportunities for career advancement.



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