Customer Experience Advocate

6 days ago


Peoria, Illinois, United States Bump Health Full time
About Bump Health
Bump Health is a fast-growing company dedicated to making Mom's life easier. Our mission is to provide unparalleled customer service and offer amazing products for pregnancy and beyond. We foster an environment of professional development, creative thinking, and growth.

We are looking for a positive, excited, motivated, outgoing, energetic, health-conscious, adventurous, self-motivated individual with the desire to be part of something big. As a Customer Experience Advocate, you will work closely with management to plan, organize, and implement processes that enable our continued growth.

Key Responsibilities:
  • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer.
  • Answering incoming calls, text, emails, and chats across multiple platforms.
  • Understanding and promoting Bump Health products, culture, and values.
  • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities.

Requirements:
  • Customer service experience (phone experience preferred).
  • Strong communication skills (verbal and written).
  • Excellent decision-making abilities.
  • Regular attendance and punctuality.

Benefits:
  • Employee Stock Option Plan.
  • Health Insurance.
  • Employee Recognition Program.
  • Family Friendly Atmosphere.

Salary Range: $45,000 - $60,000 per year.
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