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Retail Parts Consultant

2 months ago

Colorado Springs, Colorado, United States Lhmauto Full time

Parts Retail Counter II

Job Category: AUTO-Parts Department

Company: Lhmauto

Overview

The Parts Retail Counter II position is crucial for maintaining the integrity and profitability of our operations. This role emphasizes the importance of safeguarding the company's legal, financial, and ethical standards while fostering a positive customer experience.

Key Responsibilities:

  • Drive sales and achieve profit targets while ensuring high levels of customer satisfaction.
  • Identify opportunities for enhancing operational efficiency and service quality.
  • Mentor and support fellow team members to contribute to their success.

Primary Duties:

  • Engage with customers to assess their parts requirements, dedicating 50% of your time to sales activities.
  • Optimize productivity, customer service, and profitability in all interactions.

Essential Functions:

  • Communicate effectively with customers to align their needs with our sales opportunities.
  • Review service repair orders and invoices with precision.
  • Maintain a clean, organized, and safe workspace at all times.
  • Assist customers with payment processing as needed.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 3 years of experience in an automotive Parts Department is preferred.
  • Possession of a valid driver's license and adherence to company policy regarding driving records.

Skills Required:

  • Proficient in Active Learning, Communication, and Critical Thinking.
  • Familiarity with Microsoft Office applications is essential.

General Attributes:

  • Exhibit strong Active Listening, Adaptability, and Problem-Solving skills.
  • Demonstrate Leadership, Compliance, and strong Customer Service capabilities.