Retail Service Specialist
4 weeks ago
O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, supporting store operations, and driving sales growth.
Key Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges in an efficient and friendly manner.
- Perform all store opening/closing duties, including day end procedures and securing money/deposits.
- Strong communication skills.
- Ability to obtain RSS Certification.
- Retail sales experience, preferably in auto parts.
- Automotive systems and repair knowledge.
- ASE Certification.
- Fluency in multiple languages, with Spanish highly desired.
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.
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