Retail Service Specialist

4 weeks ago


Colorado Springs, Colorado, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, managing store operations, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process customer returns and exchanges in an efficient and friendly manner.
  • Perform all store opening/closing duties, including performing day end procedures and verifying/securing money/deposits.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs


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