Customer Service Representative

1 week ago


Wayne, Michigan, United States Jackson Hewitt Full time
Customer Service Representative

At Jackson Hewitt, we're seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will play a critical role in delivering a positive experience for our customers.

Key Responsibilities:
  • Provide expert customer service and tax knowledge to clients via phone, email, or chat.
  • Respond to client inquiries efficiently and accurately, ensuring that clients feel supported and valued.
  • Present a professional, courteous, and confident demeanor in all interactions.
  • Take ownership of assisting, researching, resolving, or escalating customer issues.
  • Document customer records and cases accurately and diligently.
  • Engage in active listening with clients, confirming or clarifying information and diffusing any concerns.
  • Make recommendations for products or services that may better suit client needs.
Requirements:
  • 1-3 years of previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JH's products and/or services

As a Customer Service Representative at Jackson Hewitt, you will have the opportunity to work in a dynamic and supportive environment, where you will be valued and empowered to make a difference in the lives of our clients.



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