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Customer Service Engineer

2 months ago

Wayne, Michigan, United States zobility Full time

Role and Responsibilities:

  • Effectively communicates and responds promptly when quality concern notifications are raised.
  • Demonstrates the ability to present the status of issue resolutions to management teams.
  • Acts as a primary liaison with quality teams both internally and with suppliers.
  • Possesses a thorough understanding of the manufacturing processes utilized by suppliers.
  • Facilitates visits from supplier representatives to ensure alignment on quality standards.
  • Authorized to allocate resources from corporate offices as necessary.
  • Understands the design responsibilities of suppliers and the implications for part quality.
  • Familiar with parts governed by multi-party agreements or bailment agreements.
  • Knowledgeable about specifications, supply chain controls, and compliance checks.
  • Provides ongoing support and is available to cover multiple shifts as needed.
  • Engages with incoming quality teams during investigations of emerging quality issues.
  • Conducts daily follow-ups to confirm the return of defective parts to the supplier's facility.
  • Proactively addresses issues at the manufacturing plant level.
  • Ensures a clean cutoff of parts, including those in transit or stored at the plant.
  • Verifies that certified stock is utilized on the production line.
  • Checks daily that suspect stock is either quarantined or returned to the supplier to prevent reintroduction into production.
  • Understands the return process for parts dispatched from the assembly facility.
  • Possesses the necessary tools to test and inspect parts for functionality and visual quality.
  • Drives resolution of all issues and communicates progress to relevant stakeholders.
  • Facilitates early claims processing and keeps suppliers informed of status updates.
  • Manages initial disputes with internal quality teams.
  • Participates in quality binning meetings as required.
  • Supports regular supplier meetings to discuss quality performance.
  • Contributes to daily quality meetings to address ongoing concerns.
  • Communicates any issues regarding improper handling of parts to relevant teams.
  • Possesses knowledge of supplier manufacturing processes and quality assurance techniques.
  • Trained in various problem-solving methodologies, including Six Sigma and Global 8D.
  • Attends weekly meetings to discuss quality and engineering concerns.
  • Conducts audits to ensure compliance with quality standards and internal processes.
  • Participates in color harmony meetings when necessary.
  • Confirms that certified stock is utilized effectively on the production line.
  • Ensures timely communication of 8D reports to relevant plants.
  • Collaborates with teams during investigations of emerging quality issues related to suppliers.
  • Facilitates the shipment of warranty parts back to suppliers and ensures timely delivery.
  • Maintains awareness of ongoing projects and follows up with relevant teams to ensure progress.
  • Builds relationships with quality teams and understands meeting schedules.
Qualifications and Education Requirements:
  • 2-5 years of relevant experience.
  • Bachelor's degree in Engineering or a related STEM field.
Preferred Skills:
  • Proficient in Microsoft Office applications.
  • Exceptional organizational skills.
  • Strong communication abilities.
  • Experience in presentation and management.
  • Knowledge of injection molding and plastic fabrication processes.
  • Understanding of quality defects in molded components.
  • Experience with testing and validation software.
  • Background in wiring harness engineering.
  • Ability to troubleshoot wiring harness issues.
  • Familiarity with vehicle electrical systems.
  • Capability to read and interpret engineering blueprints.
  • Demonstrated adaptability and a commitment to continuous learning.
  • Willingness to share knowledge and foster team growth.
  • Ability to manage multiple projects simultaneously.
  • Commitment to safety, quality, and cost management.
  • Self-sufficient and organized professional.
  • Open to travel as required.

We offer competitive compensation and benefits, including medical, dental, 401k, short-term disability, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, we encourage you to learn more about us.

Zobility is the workforce management and staffing division of RGBSI, a multinational corporation with a presence in various countries.