Tax Season Customer Support Specialist
3 days ago
Job Summary
We are seeking a highly skilled and motivated Contact Center Representative to join our team at Jackson Hewitt. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, addressing their needs, and resolving any issues they may have.
Key Responsibilities
- Respond to client inquiries and provide accurate and efficient solutions to their problems.
- Present a professional and courteous demeanor via verbal and written communications.
- Take ownership of assisting, researching, and resolving customer issues.
- Document customer records and cases accurately and diligently.
- Engage in active listening with callers, confirm or clarify information, and diffuse angry clients as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately to provide accurate information and recommend the customer's next best action.
Requirements
- 1-3 years of previous call center experience.
- High School Diploma/GED or equivalent related business experience.
- Strong written and verbal communication skills.
- Great active listening skills.
- Exceptional interpersonal and rapport-building skills.
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Comfortable working in a fast-paced environment.
- Computer literacy and ability to learn new technologies.
- Phone skills, including familiarity with complex or multi-line phone systems.
- Ability to learn in-depth knowledge of JH's products and/or services.
- PTIN Certification: Yes.
What We Offer
At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We take pride in our integrity, quality, and consistency. We are passionate about what we do and how we can help our clients. We are here to ease their stress and provide expert customer service and tax knowledge.
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