Tax Season Customer Support Specialist

3 days ago


Wayne, Michigan, United States Jackson Hewitt Full time

Job Summary

We are seeking a highly skilled and motivated Contact Center Representative to join our team at Jackson Hewitt. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, addressing their needs, and resolving any issues they may have.

Key Responsibilities

  • Respond to client inquiries and provide accurate and efficient solutions to their problems.
  • Present a professional and courteous demeanor via verbal and written communications.
  • Take ownership of assisting, researching, and resolving customer issues.
  • Document customer records and cases accurately and diligently.
  • Engage in active listening with callers, confirm or clarify information, and diffuse angry clients as needed.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Utilize software, databases, scripts, and tools appropriately to provide accurate information and recommend the customer's next best action.

Requirements

  • 1-3 years of previous call center experience.
  • High School Diploma/GED or equivalent related business experience.
  • Strong written and verbal communication skills.
  • Great active listening skills.
  • Exceptional interpersonal and rapport-building skills.
  • Patient and empathetic attitude.
  • Strong time management and organizational skills.
  • Comfortable working in a fast-paced environment.
  • Computer literacy and ability to learn new technologies.
  • Phone skills, including familiarity with complex or multi-line phone systems.
  • Ability to learn in-depth knowledge of JH's products and/or services.
  • PTIN Certification: Yes.

What We Offer

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We take pride in our integrity, quality, and consistency. We are passionate about what we do and how we can help our clients. We are here to ease their stress and provide expert customer service and tax knowledge.



  • Wayne, Michigan, United States Jackson Hewitt Tax Service, Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Tax Service Representative to join our team at Jackson Hewitt Tax Service, Inc. As a Tax Service Representative, you will play a critical role in providing exceptional customer service and tax expertise to our clients.Key ResponsibilitiesRespond to client inquiries and address their needs,...


  • Wayne, Michigan, United States Jackson Hewitt - 2325 Full time

    Job OverviewKey Benefits:Flexible working hoursCareer growth opportunitiesComprehensive training and development programsAt Jackson Hewitt, along with our independently owned and operated franchisees, we offer essential services to assist our clients in navigating the complexities of tax regulations and procedures. Our commitment to integrity, quality, and...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Position Overview:As an Educational Support Specialist, you will play a vital role in assisting students in their learning journey. Your responsibilities will include:Providing support across various educational facilities.Engaging with students to foster independence and enhance their educational experience.Collaborating with educators to implement...


  • Wayne, Michigan, United States Jackson Hewitt - 2325 Full time

    Job OverviewAt Jackson Hewitt, we pride ourselves on delivering exceptional service to our clients as they navigate the complexities of tax regulations. Our mission is to support hardworking Americans during one of their most significant financial events of the year, and we are looking for dedicated individuals to join us in this endeavor.Key...


  • Wayne, Michigan, United States Wayne County Schools Employment Network Full time

    Position Type: Support Staff/Paraprofessional Role Overview: The Educational Support Specialist plays a crucial role in assisting educators and enhancing the learning experience for students. This position involves working closely with teachers to provide necessary support and guidance to students in various educational settings.Key Responsibilities: Assist...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Wayne County Regional Educational Service AgencyPosition Overview:As an Educational Support Specialist, you will play a vital role in assisting educators and enhancing the learning experience for students. Your contributions will help create a supportive environment conducive to academic success.Key Responsibilities:- Provide assistance to teachers in the...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Job SummaryWe are seeking a highly skilled and dedicated Autism Support Specialist to join our team at Wayne County Regional Educational Service Agency. As a Special Education Assistant, you will play a vital role in supporting students with Autism Spectrum Disorder in a center-based classroom setting.Key Responsibilities:Collaborate with classroom teachers...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    About Us:At Wayne County Regional Educational Service Agency, we are committed to ensuring that every student has the opportunity to achieve their dreams, irrespective of their background or circumstances.Position Overview:As an Educational Support Specialist, you will play a crucial role in fostering a positive learning environment for students. Your...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Position Overview:The Wayne County Regional Educational Service Agency is seeking a dedicated individual to fill the role of a Culinary Support Specialist. This position is essential in ensuring that our food service operations run smoothly and efficiently.Key Responsibilities:- Assist in the preparation and serving of meals to students of various age...


  • Wayne, Michigan, United States Jackson Hewitt - 2325 Full time

    Job OverviewAt Jackson Hewitt, we are dedicated to providing exceptional service to our clients as they navigate the complexities of tax regulations and procedures. Our commitment to integrity, quality, and consistency is at the core of our operations. As a vital member of our team, you will contribute to our mission of supporting hardworking Americans.Key...


  • Wayne, Michigan, United States Domino's Pizza LLC Full time

    Company OverviewPosition Overview The primary qualification for candidates applying for the Customer Service Representative role at Domino's Pizza is to possess a friendly demeanor, a clear and enthusiastic voice, and a strong commitment to customer satisfaction. Customer Service Representatives engage with customers throughout their shifts, necessitating...


  • Wayne, Michigan, United States Domino's Pizza LLC Full time

    Company OverviewPosition Overview The primary qualification for candidates applying for the Customer Service Representative role at Domino's Pizza is to possess a friendly demeanor, a clear and enthusiastic voice, and a strong focus on customer satisfaction. Customer Service Representatives engage with customers throughout their shifts, requiring them to...


  • Wayne, Michigan, United States Domino's Pizza LLC Full time

    Company OverviewPosition Overview The primary qualification for candidates applying for the Customer Service Representative role at Domino's Pizza is to possess a friendly demeanor, a clear and vibrant voice, and a strong focus on customer satisfaction. Customer Service Representatives engage with customers throughout their shifts, necessitating the ability...


  • Wayne, Michigan, United States Hire Talent Full time

    Job Title: Technical Support SpecialistJob Location: RemoteJob Duration: ContractROLE AND RESPONSIBILITIESEffectively communicates and responds promptly when quality concerns arise.Ability to present updates on issue resolution to management teams.Acts as a primary liaison with quality assurance teams and suppliers.Possesses knowledge of manufacturing...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Position Overview:As a vital member of the educational team, the Special Needs Classroom Support Specialist will collaborate closely with students to foster positive behavioral, emotional, and instructional development, enabling them to achieve their academic objectives.Key Responsibilities:1. Exhibit appropriate conduct in both educational and professional...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    Position Title: ReceptionistDepartment: Management and OperationsReports To: Office ManagerClassification: Non-ExemptSalary: $35,000Working Hours: 7:30 am to 4:00 pmAbout Us:Wayne County Regional Educational Service Agency is dedicated to fostering a supportive and educational environment. We prioritize being Child-Centered and Caring in all our...


  • Wayne, Michigan, United States Jackson Hewitt - 2325 Full time

    Job OverviewBenefits:Flexible working hoursCareer growth opportunitiesComprehensive training and developmentAt Jackson Hewitt, along with our independently owned and operated franchisees, we deliver a crucial service by assisting our clients in navigating the complexities of tax regulations and procedures. Our commitment to integrity, quality, and...


  • Wayne, Michigan, United States Jackson Hewitt Full time

    Customer Service RepresentativeAt Jackson Hewitt, we're seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will play a critical role in delivering a positive experience for our customers.Key Responsibilities:Provide expert customer service and tax knowledge to clients via phone,...


  • Wayne, Michigan, United States Wayne County Schools Employment Network Full time

    Position Type: Support Staff/Paraprofessional Location: Elementary Job Overview: As an Educational Support Specialist in Special Education, your primary objective is to assist in classroom management, provide individualized and group instruction, manage behavioral challenges, and perform various administrative and clerical duties.Qualifications: To be...


  • Wayne, Michigan, United States Wayne County Regional Educational Service Agency Full time

    About Us:At Wayne County Regional Educational Service Agency, we are dedicated to fostering an environment where every student can achieve their fullest potential, irrespective of their background or circumstances.Position Overview:We are seeking a committed Paraprofessional to support our educational initiatives. This role is vital in assisting teachers and...