Network Infrastructure Specialist

2 days ago


Rio Rancho, New Mexico, United States LanceSoft Full time
Job Description:
At LanceSoft, we're seeking a skilled Network Support Technician to join our team. As a key member of our infrastructure team, you'll be responsible for ensuring the smooth operation of our network infrastructure.

Key Responsibilities:
• Install and terminate low-voltage cabling infrastructure, including fiber optic cables and CAT 5 connections.
• Troubleshoot and resolve physical layer (Layer 1) issues with switches, routers, and other network equipment.
• Install, swap, and maintain devices such as phones, computers, cables, boards, edge routers, and switches.
• Provide desktop support, including break-fix and MACs, with a strong focus on customer service.
• Familiarity with ticketing systems, such as ServiceNow, is highly preferred.

Requirements:
• 95% of work will be ISP-related, with less than 5% focused on OSP.
• Previous experience working in data centers and understanding data center protocols is strongly preferred.

What We Offer:
• A dynamic and supportive work environment.
• Opportunities for growth and professional development.
• A competitive compensation package.

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