Guest Services Coordinator
2 weeks ago
As a vital member of StepStone Hospitality Inc., the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position encompasses a variety of responsibilities that contribute to the overall satisfaction and comfort of our visitors.
Key Responsibilities1. Administrative Duties
- Manage guest registrations and room assignments efficiently.
- Provide room keys and detailed instructions to guests or Guest Service Agents.
- Organize and monitor incoming mail and messages.
- Utilize various communication methods to transmit and receive messages.
- Respond to inquiries regarding hotel services, guest registration, and local attractions.
- Maintain accurate records of room availability and pricing.
- Process guest bills, handle payments, and provide change as necessary.
- Facilitate reservations through multiple communication channels.
- Post charges to guest accounts in case of system outages.
- Assist guests with transportation and entertainment bookings.
- Safeguard guest valuables in the hotel safe.
- Demonstrate proficiency in office software applications.
- Possess comprehensive knowledge of nightly operations, including night audits.
Weight: 50%
2. Support Functions
- Exhibit strong command of the English language for effective communication with guests and team members.
- Accurately relay information and assist with various administrative tasks as required.
- Adhere strictly to all policies and procedures set forth by StepStone and the hotel.
- Participate in mandatory meetings.
Weight: 40%
3. Professional Conduct
- Complete tasks and projects with thoroughness and professionalism.
- Adapt to high-pressure situations and embrace change.
- Take initiative for personal growth and development.
- Maintain a professional demeanor and appearance at all times, setting a standard for colleagues.
4. Communication Skills
- Understand and convey the mission and core values of StepStone.
- Articulate ideas and information clearly and professionally.
- Practice active listening.
- Timely communicate company updates and issues to relevant parties.
- Resolve conflicts respectfully and collaboratively.
5. Essential Qualifications
- Ability to lift a minimum of 20 pounds.
- Capability to perform tasks involving pushing, bending, and reaching.
- Proficient in hearing, writing, and typing.
- Willingness to perform additional duties as assigned.
Additional Qualifications:
- Comprehensive knowledge of hotel operations and functions.
- Strong mathematical and computer skills.
- High school diploma required; relevant training and experience preferred.
- CPR and first aid certification preferred.
- Additional language skills are a plus.
StepStone Hospitality Inc. is an equal opportunity employer.
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