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Customer Service Representative

1 month ago

Haverhill, Massachusetts, United States Restaurant Depot Full time
Job Summary:

As a Receptionist at Restaurant Depot, you will provide exceptional customer service and support to our team and customers. This role is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, and additional clerical duties.

Key Responsibilities:

• Answer the telephone and direct the caller to the appropriate associate or transfer to an associate's voice mailbox when unavailable.

• Greet and direct visitors, confirming membership and issuing temporary membership cards as needed.

• Take and retrieve messages for various personnel, providing callers with company information and answering general inquiries.

• Receive, sort, and forward incoming mail, coordinating the pick-up and delivery of express mail services.

• Assist with other related clerical duties, such as photocopying, faxing, filing, and collating.

Requirements:

• High School Diploma or GED, or any appropriate combination of education and experience.

• Ability to communicate effectively and commit to company values and strong customer orientation.

Work Environment:

This role is based in a typical office environment with standard lighting and equipment. If you are a detail-oriented and customer-focused individual, we encourage you to apply for this opportunity.