Operations Manager

10 hours ago


South San Francisco, California, United States Returnmates Full time
Job Title: Operations Manager

At Returnmates, we're revolutionizing the online returns experience. We're seeking an experienced Operations Manager to join our team in the SF/Bay Area market.

Job Summary:

We're looking for a results-driven individual with a passion for driving operational excellence. As an Operations Manager, you'll play a pivotal role in creating processes that provide customers with an amazing experience from pickup to refund. You'll manage a diverse team of independent contract drivers, W2 drivers, and collaborate with our HQ operations team to share learnings and innovate our current model.

Key Responsibilities:
  • Hire and manage a fleet of drivers based on projected demand
  • Analyze daily operations and create process improvements
  • Deliver exceptional customer service, using a customer-first mindset when answering questions from customers
  • Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
  • Work closely with the Head of Operations & Ops Team to relay feedback and identify opportunities for process improvements
  • Develop and implement strategies to drive business development and increase profitability
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
  • Provide leadership in strategic planning initiatives to drive long-term growth
  • Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures
Requirements:
  • Bachelor's degree from an accredited college/university or 4+ years work experience in a related field
  • 2-4 years of experience in logistics, investment banking, consulting, or high-growth startup experience is a plus
  • Experience managing and directing the work of independent contractors
  • Experience managing complex projects/programs through to completion
  • Ability to work in-person at the warehouse facility full-time & have 2+ years experience working in a warehouse setting
  • Excellent problem-solving abilities with a focus on process improvement
  • Strategic thinker with the ability to develop and execute business strategies
Preferred Qualifications:
  • Humble, can-do attitude with an obsession for solving problems
  • Strong understanding of e-commerce, the online returns process, and logistics
  • Strong verbal communication and customer service skills
  • Strong Excel / PowerPoint skills (or Google Suite equivalent)
  • Prior experience managing independent contractors
Benefits:
  • 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
  • Unlimited PTO
  • Employee stock options
  • A fun and engaging work environment
The Returnmates Way:

We're a fast-paced startup with a passion for innovation and customer satisfaction. If you're a results-driven individual with a passion for driving operational excellence, we'd love to hear from you.



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