Dispatch and Customer Relationship Professional

1 week ago


Glen Burnie, Maryland, United States The Mayberry Group Inc Full time
Job SummaryThe Mayberry Group Inc, a leading trucking firm in Maryland, is seeking an experienced professional to fill the role of Dispatcher Customer Service. In this dynamic position, you will provide exceptional customer service, manage daily operations, and ensure seamless communication between customers and drivers.

We estimate the salary for this position to be around $62,000 per year, based on experience and qualifications. The ideal candidate will have a strong background in customer service and dispatch, with excellent written and verbal communication skills, and the ability to multitask efficiently.

Main Responsibilities
  • Manage customer inquiries and complaints in a professional and timely manner
  • Communicate critical information about locations, ETA's, and other pertinent details to drivers and company equipment
  • Document and update customer records based on interactions
  • Maintain a thorough knowledge base of our products and services

Requirements
  • Experience in customer service and dispatch
  • Ability to prioritize tasks, multitask, and maintain productivity
  • Positive attitude, professionalism, and excellent interpersonal skills
  • Strong written and verbal communication skills, with proficiency in Microsoft Office

About UsThe Mayberry Group Inc is dedicated to providing outstanding technology and support to our clients and employees, while maintaining a personalized approach that sets us apart.

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