Customer Support Liaison
6 days ago
We are seeking a highly skilled Customer Support Representative to join our team at DCM Management. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.
The primary goal of this position is to meet and exceed sales targets while fostering long-term relationships with clients' customers. As a Customer Support Representative, you will be responsible for:
- Providing comprehensive product knowledge to consumers, ensuring they receive the right services and benefits
- Maintaining accurate records of customer interactions, processed orders, and service schedules
- Demonstrating initiative and a 'can-do' attitude in challenging situations, meeting deadlines with professionalism and poise
- Maintaining a positive and professional demeanor, exemplifying trustworthiness and hospitality towards consumers and staff
- Leading a team of Junior Customer Support Representatives
To excel in this role, you should possess:
- A minimum of a high school diploma
- At least one year of experience in customer support or hospitality roles
- The ability to recognize, apply, and explain product knowledge
- A commitment to ongoing learning and training to enhance hospitality skills and customer experience
- Effective problem-solving skills
- An outgoing personality with a genuine passion for helping others
- A strong desire to develop in-person hospitality skills to build stronger relationships
- Excellent communication skills
This is an entry-level position, and we will provide comprehensive training to help you develop the necessary skills to deliver top-notch customer service. If you have a passion for helping others and thrive in a collaborative environment, we encourage you to apply.
Estimated Salary: $45,000 - $60,000 per annum, depending on location and experience. We offer a competitive compensation package that reflects your value to our organization.
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