Customer Service Ambassador

7 days ago


Glen Burnie, Maryland, United States David's Bridal, LLC. Full time
Job Title: Exceptional Customer Experience Representative

We are seeking a highly motivated and customer-focused individual to join our team in a seasonal role during peak season.

About the Job:

The ideal candidate will be responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience.

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers by problem-solving, excellent phone skills, and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
  • Assist with all sales promotions and visual updates.
Salary:

$18-$22 per hour based on location and experience.

Benefits:

We offer competitive hourly pay rate, flexible schedules, 40% merchandise discount, paid time off, and opportunities for growth and development.

About Us:

At David's Bridal, we empower our customers and our team members to stay true to their dreams and find the one. We're committed to creating a culture that values diversity, equity, and inclusion, where everyone feels welcome and valued.

Requirements:

To be successful in this role, you'll need:

  • A high school diploma or equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.


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