Logistics Support Coordinator

1 week ago


Glen Burnie, Maryland, United States The Mayberry Group Inc Full time
Job OverviewThe Mayberry Group Inc, a Maryland based trucking firm specializing in flatbed and van work throughout the Region, is seeking an experienced professional to fill the role of Dispatcher Customer Service. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring seamless communication between customers and drivers.

We estimate the salary for this position to be around $60,000 per year, depending on experience and qualifications. The successful candidate will have a strong background in customer service and dispatch, with excellent written and verbal communication skills.

Key Responsibilities
  • Handle customer inquiries and complaints in a professional and timely manner
  • Provide accurate and up-to-date information about locations, ETA's, and other pertinent details to drivers and company equipment
  • Document and update customer records based on interactions
  • Maintain a comprehensive knowledge base of our evolving products and services

Requirements
  • Previous experience in customer service and dispatch
  • Ability to prioritize tasks, multitask, and maintain a high level of productivity
  • Positive attitude, professionalism, and excellent interpersonal skills
  • Strong written and verbal communication skills, with proficiency in Microsoft Office

About UsThe Mayberry Group Inc is committed to offering outstanding technology and support to our clients and employees, while maintaining a personalized approach that sets us apart from larger competitors.

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