Night Audit Clerk-Quality Inn Louisville/Boulder- Louisville,CO

4 days ago


Louisville, Colorado, United States Quality Inn LouisvilleBoulder- Louisville Colorado Full time
Job Description

**Hotel Operations Manager**

**Job Summary:**

We are seeking a highly skilled and experienced Front Desk Night Auditor to join our team at the Quality Inn Louisville/Boulder in Louisville, Colorado. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during the overnight shift, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities:

  • Guest Services:
    • Check guests in and out, issue room keys, and provide information on hotel services and room location.
    • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
    • Answer phones in a prompt and courteous manner.
    • Up-sell rooms where possible to maximize hotel revenue.
  • Cash Handling and Security:
    • Accurately process all cash and credit card transactions using established procedures.
    • Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
  • Communication and Teamwork:
    • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
    • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Problem-Solving and Safety:
    • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
    • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.

Requirements:

  • Education and Experience:
    • High School diploma /Secondary qualification or equivalent.
    • Experience with hotel operations and management systems.
  • Skills and Abilities:
    • Frequently standing up behind the desk and front office areas.
    • Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
    • Basic computer skills to operate various property management and reservations systems.
  • Personal Qualities:
    • Being passionate about people and service.
    • Strong communication skills are essential when interacting with guests and employees.
    • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
    • Basic math skills are used frequently when handling cash or credit.
    • Problem-solving, reasoning, motivating, and training abilities are often used.

Benefits:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program


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