Guest Service Expert

4 weeks ago


Foothill Ranch, California, United States Marriott Full time

Job Summary

As a Guest Service Expert at Marriott, you will be responsible for delivering exceptional customer experiences that exceed our guests' expectations. This role requires a high level of enthusiasm, a passion for providing outstanding service, and a commitment to ensuring that every guest feels valued and respected.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
  • Work collaboratively with the kitchen and other departments to ensure seamless service delivery.
  • Manage guest transactions, including taking orders, handling payments, and resolving any issues that may arise.
  • Maintain a clean and organized workspace, adhering to Marriott's high standards of quality and safety.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are always up-to-date on the latest service standards and procedures.

Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.

What We Offer
  • A competitive hourly rate of $22.25.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment with a team of like-minded individuals.

About Marriott

Marriott International is a leading hospitality company with a portfolio of brands that include Marriott, Courtyard, and Residence Inn. We are committed to providing exceptional customer experiences and creating memorable moments for our guests. If you are passionate about delivering outstanding service and are looking for a rewarding career opportunity, we encourage you to apply for this role.


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