Care Support Specialist

3 weeks ago

North New Hyde Park, New York, United States FREEDOM CARE , LLC Full time
Job Title: Care Support Specialist

We are seeking a highly skilled and compassionate Care Support Specialist to join our team at FreedomCare, LLC. As a key member of our Care Team, you will play a vital role in guiding patients and caregivers through their home care journey.

Key Responsibilities:

  • Provide empathetic customer service to patients, caregivers, and health plans, ensuring a high-quality experience and resolving issues in a timely manner.
  • Manage high-volume inbound service center calls, addressing HR-related inquiries and processing patient and health plan care requests.
  • Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations, maintaining exceptional customer service standards.
  • Input accurate data entry of sensitive information, conduct wellness reviews, and screen patients and caregivers for additional programs and benefits.
  • Assist patients and their family members in planning necessary home-care shifts, displaying empathy and actively listening to their needs.

Requirements:

  • Previous experience in a customer service environment, preferably in a high-volume inbound call center or contact center.
  • Strong verbal and written communication skills, with the ability to show empathy, active listening, and patience.
  • Ability to organize, set priorities, and manage time effectively, with a focus on meeting and/or exceeding targets or metrics.
  • Computer proficiency, with strong typing skills and the ability to leverage technology to resolve customer issues efficiently.
  • Ability to come into our New Hyde Park, NY office 3 times a week, with reliable transportation to commute into the office on a weekly basis.

Why Work at FreedomCare?

We offer a competitive compensation package, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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