Client Success Liaison

4 days ago


Bloomington, Illinois, United States Integrity Technology Solutions Full time
Job Overview

The Client Services Coordinator plays a vital role in ensuring the seamless delivery of our services to clients. This hybrid position is based in Bloomington, IL, and requires a proactive and improvement-minded individual who can positively impact client satisfaction, department efficiency, productivity, and company profit.

Key Responsibilities
  • Service Board Management: Stay focused on assigned service boards to ensure timely updates to clients regarding their requests. This involves working closely with clients to determine urgency and impact, scheduling and confirming service dates/times, communicating next steps, and setting expectations.
  • Billable Opportunity Identification: Identify potential new billable opportunities or upsells outside of client agreements. This includes explaining fixed prices for listed items and documenting approval on service requests.
  • Schedule Management: Manage team members' schedules to meet company utilization goals. This also includes managing the on-call schedule, coordinating hardware and software orders for service tickets, and tracking deliveries.
  • Team Collaboration: Coordinate and participate in team sessions as needed, assist with overflow calls to the help desk phones, and support event coordination and preparation.

About You: We seek a driven individual with excellent communication skills, able to adjust their style based on the situation or individual. Prior experience in client service is required, along with strong organizational skills and attention to detail.


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