Regional Manager

2 weeks ago


Fort Lauderdale, Florida, United States Grand Fitness Mgmt, LLC Full time
Job DescriptionJob DescriptionDescription:

Job Summary

We are seeking a highly skilled Regional Manager to oversee the operations of our fitness centers and ensure a superior member experience. The ideal candidate will have a proven track record of success in managing multiple locations and driving business growth.

Essential Duties and Responsibilities

  • Uphold the highest standards of customer service and ensure a welcoming atmosphere for all members, prospective members, and guests.
  • Manage the recruitment, hiring, training, and development of staff to ensure a high-performing team.
  • Ensure each fitness center meets the expected standards for cleanliness, facilities, staffing, payroll budget, and other key performance indicators.
  • Identify areas of opportunity and develop performance/training plans to drive improvement.
  • Drive and grow club sales using sales skills and training.
  • Ensure all fitness centers are following the expected hours of operations for prompt opening/closing.
  • Manage marketing efforts by ensuring that the management teams are aware and trained on all marketing promotions.
  • Authorize expenditures and refunds.
  • Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
  • Manage Club inventory and purchases.
  • Ensure success in various sales and performance metrics for each fitness center.
  • Other tasks as assigned.

Requirements:

  • 2-3 years multi-unit experience in a retail/customer service environment.
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite, Data Track, BI Tool, and others).
  • Ability to travel to each location within market. Mileage reimbursement provided.
  • Excellent communication skills.
  • Strong problem resolution skills.
  • Current CPR Certification preferred, will train if needed.
  • High school diploma/GED equivalent required.
  • College degree preferred.
  • Bilingual preferred.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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