Substance Abuse Recovery Monitor
5 days ago
The Quest House Monitor I plays a vital role in maintaining a supportive and safe recovery environment for clients in a residential program for Substance Use Disorder treatment. This position requires a high level of supervision and monitoring to ensure client safety and support client recovery.
Key Responsibilities- Provide constant and vigilant supervision and monitoring of all residents to ensure their safety and well-being.
- Monitor resident compliance with program guidelines, rules, schedules, and chore assignments to maintain a structured and supportive environment.
- Be professional, attentive, and responsive to calls, emails, or individuals entering and exiting the facility, maintaining accurate records of resident arrivals and departures.
- Conduct frequent rounds and checks of all areas occupied by residents to observe behavior, confirm resident count, check on residents' well-being, and identify maintenance, safety, or security issues.
- Generate timely, accurate, and detailed records of resident incidents, interactions, behavior, progress, risks, or potential concerns.
- Act as a resource for residents, offering guidance on program expectations and available community resources to support residents throughout their treatment and recovery.
- Communicate, share insights, collaborate, and work closely with other team members to provide updates on residents to ensure supervision is coordinated and effective.
- Maintain confidentiality, respect the confidential nature of conversations with residents, and adhere to professional ethics and legal guidelines.
- Develop and maintain respectful and empathetic professional relationships and establish and maintain clear professional boundaries.
- Use active listening techniques to understand resident's needs and respond appropriately.
- Remain flexible and adaptable to changes in workload and assignments.
- Administer urine or oral swab specimen collection tests for resident drug screens and process specimens using approved procedures.
- Conduct routine resident security screening and searches, including personal property, rooms, vehicles, and body scans.
- Monitor the video surveillance system.
- Will drive on agency business, including transporting residents in a company vehicle.
- Provide clerical support with ordering supplies, filing, and other general office duties as needed.
- Conduct inspections of the company vehicle to maintain operational safety standards, complete vehicle reports, and address any vehicle maintenance or repair needs.
- Assist with client intakes and orientation for new clients, including a tour of the facility, review of the resident guidelines, services, activities, group schedule, and completion of intake forms.
- Respond quickly and efficiently in emergencies.
- High School Diploma or GED.
- Two (2) years of experience in a monitor position or working in a Substance Use Disorder Residential Treatment Facility or equivalent education in substance use disorder treatment or a related field is preferred.
- Ability to work with individuals and staff members of diverse cultural backgrounds.
- Ability to read and write in English at a level sufficient to successfully perform required duties.
- Understand and follow oral and written instructions.
- Current CPR/First Aid Certification is preferred.
- Physical presence at the worksite is required.
- Ability to generate timely, legibly, accurate, and appropriate documentation of communications, behaviors, and routine facility events as they occur.
- Ability to make informed and ethical decisions in complex and sensitive situations.
- Must maintain good relationships with current, future, and past employees, co-workers, vendors, third-party administrators, and others with whom the Agency is transacting business and relate to them in a professional manner.
- Ability to operate modern office equipment, including computer equipment and specialized software applications and programs.
- Basic computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom, and other communication/meeting platforms.
- Must complete at least 20 hours of assigned training on an annual basis.
- Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws throughout the course of employment in this position. Agency insurer authorization is required.
- Pass a criminal background check and maintain compliance with program requirements.
- Pass a pre-employment physical, drug screen, general physical, and TB test; maintain compliance with program requirements as related to TB testing and organizational policies related to substance use.
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