Senior Client Intake Coordinator

2 weeks ago


Austin, Texas, United States The Matian Firm, APC Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Intake Coordinator to join our team at The Matian Firm, APC. As the first point of contact for prospective clients, you will play a critical role in screening leads, obtaining case details, and determining whether a case should be retained or not.

Key Responsibilities
  • Screen telephone calls and schedule attorney-client consultations
  • Persistently monitor potential new client inquiries and establish relationships with clients
  • Update logs and reporting systems to reflect the status of potential new clients
  • Conduct potential new client interviews with empathy and compassion
  • Schedule appointments for potential clients and take accurate notes during initial consultations
  • Collaborate with attorneys to complete the initial consultation process and assist with administrative tasks related to opening new cases
Requirements
  • Bilingual (English/Spanish) with full proficiency
  • Minimum 3 years of sales experience required, with customer service experience a major plus
  • Immigration experience required, with a strong background in performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise, with strong attention to detail and a proven track record of meeting goals and deadlines
What We Offer

We offer a competitive compensation package, including medical, dental, and vision insurance, a 401(k) plan, and a range of benefits and perks. Our firm is committed to providing an inclusive and diverse work environment, and we welcome applicants from all backgrounds.



  • Austin, Texas, United States TEXAS LEGAL SERVICES CENTER Full time

    Job OverviewPosition Summary:The Texas Legal Services Center (TLSC) is seeking a dedicated Intake Specialist to join our Support Team. This role is crucial in providing administrative assistance across the organization, particularly for client-focused programs. The Intake Specialist will handle intake responsibilities, including responding to inquiries via...


  • Austin, Texas, United States The Matian Firm, APC Full time

    Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our intake team, you will be responsible for screening potential clients, obtaining case details, and working closely with our attorneys to determine the best course of action for each...


  • Austin, Texas, United States The Matian Firm, APC Full time

    Job Title: Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client services team, you will be responsible for providing exceptional customer service and ensuring a seamless client experience.Key Responsibilities:Screen and qualify potential new...


  • Austin, Texas, United States The Matian Firm, APC Full time

    Senior Client Intake SpecialistWe are seeking an experienced Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client services team, you will be responsible for providing exceptional customer service to prospective clients, screening leads, and obtaining case details to determine if a case should be retained.Key...


  • Austin, Texas, United States TEXAS LEGAL SERVICES CENTER Full time

    Position OverviewRole Summary:The Texas Legal Services Center (TLSC) is seeking a dedicated Intake Specialist to join our Support Team. This role is pivotal in providing essential administrative assistance across various programs, particularly those aimed at serving low-income individuals seeking legal aid. The Intake Specialist will handle intake...


  • Austin, Texas, United States The Matian Firm, APC Full time

    Job SummaryWe are seeking an experienced Sr. Client Intake Specialist to join our team in Austin. As the first point of contact with prospective clients, you will be responsible for screening leads and obtaining case details to determine if a case should be retained or not.Key ResponsibilitiesScreen telephone calls before scheduling an attorney-client...


  • Austin, Texas, United States Zinda Law Group, PLLC Full time

    Position OverviewSalary: $20-21 per hourZinda Law Group, PLLC, a leading personal injury law firm, is seeking a dedicated Intake Coordinator to enhance our client engagement efforts. The Intake Coordinator will conduct comprehensive interviews with potential clients to assess their cases and determine eligibility within our practice areas. This role is ideal...


  • Austin, Texas, United States Zinda Law Group, PLLC Full time

    Position OverviewSalary: $20-21 per hourZinda Law Group, PLLC, a prominent and expanding personal injury law firm, is seeking a dedicated Intake Coordinator to enhance our dynamic team. Our Intake Coordinators are responsible for conducting thorough interviews with potential clients to assess whether their cases align with our practice areas. If you possess...

  • Intake Coordinator

    2 weeks ago


    Austin, Texas, United States Catholic Charities of Central Texas Full time

    Job SummaryThe Intake Coordinator will play a vital role in the day-to-day operations of Catholic Charities of Central Texas' Refugee Support Services. This position is responsible for the telephone intake and eligibility screening of potential clients for the Refugee Support Services (RSS) Grant.Key ResponsibilitiesMinisterial CharacterSupport and uphold...

  • Intake Coordinator

    1 week ago


    Austin, Texas, United States Catholic Charities of Central Texas Full time

    Job SummaryThe Intake Specialist will play a vital role in the day-to-day operations of Catholic Charities of Central Texas' Refugee Support Services. This position is responsible for telephone intake and eligibility screening of potential clients for the Refugee Support Services (RSS) Grant.Key ResponsibilitiesSupport and uphold the philosophy of Catholic...


  • Austin, Texas, United States Zinda Law Group, PLLC Full time

    Position OverviewSalary: $20-21 per hourZinda Law Group, PLLC, a prominent and expanding personal injury law firm, is seeking a dedicated Intake Specialist to enhance our dynamic team. Our Intake Specialists are responsible for conducting thorough interviews with potential clients to assess whether their cases align with our areas of expertise. If you...

  • Intake Coordinator

    2 weeks ago


    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Intake Coordinator to oversee the intake of reports and complaints at the University of Texas at Austin. This role involves performing preliminary inquiries into alleged violations of university policies, documenting new reports/complaints, and outreaching to complainants.Key...

  • Intake Coordinator

    2 weeks ago


    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Intake Coordinator to oversee the intake of reports and complaints related to university policies. The successful candidate will be responsible for conducting preliminary inquiries, documenting reports, and providing guidance to complainants on policy and procedural requirements.Key...

  • Intake Coordinator

    2 weeks ago


    Austin, Texas, United States Catholic Charities of Central Texas Full time

    Job SummaryThe Intake Specialist will play a vital role in the day-to-day operations of Catholic Charities of Central Texas' Refugee Support Services. This position is responsible for conducting telephone intake and eligibility screenings for potential clients seeking services under the Refugee Support Services (RSS) Grant.Key ResponsibilitiesAssist in the...


  • Austin, Texas, United States Archer Systems, LLC Full time

    About Archer Systems, LLCArcher Systems, LLC is a leading provider of technology-enabled legal services, specializing in pre-settlement and post-settlement administration services for various types of legal cases. Their primary focus is on helping claimants access their settlement proceeds efficiently and quickly through innovative technology and top-tier...

  • Intake Coordinator

    4 weeks ago


    Austin, Texas, United States BrightSpring Health Services Full time

    About the RoleWe are seeking a highly organized and detail-oriented Intake Coordinator to join our team at BrightSpring Health Services. As a core member of our Intake team, you will play a critical role in ensuring the timely clearance of new referrals and providing exceptional service to our patients and healthcare partners.Key ResponsibilitiesProcess...


  • Austin, Texas, United States Shalom Austin Full time

    Position OverviewJoin a dynamic organization dedicated to making a positive impact in the community as an Intake Coordinator Intern with Jewish Family Service.Compensation DetailsReceive a living allowance of $450.00, distributed biweekly, along with an education award of $2,817.14 upon successful completion of your term.Role SummaryThe Intake Coordinator...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: Senior Administrative Coordinator The Senior Administrative Coordinator is responsible for supporting the management of the Interest List Management (ILM) Unit. This role encompasses intake procedures, service coordination, intricate complaint resolution, and providing consultation and technical support, along with extensive coordination and...


  • Austin, Texas, United States Shalom Austin Full time

    Position OverviewJoin a dynamic organization dedicated to making a positive impact in the community. The Intake Coordinator Intern will play a vital role in facilitating the intake process for therapy and case management services.Compensation DetailsLiving Allowance: $884.22, disbursed biweeklyEducation Award: $5176.50, awarded upon completion of the...


  • Austin, Texas, United States Civitas Senior Living Full time

    Join Our Team at Civitas Senior LivingWe are looking for an enthusiastic and committed Activities Director to become a vital part of our community at Tech Ridge Oaks. If you are passionate about enriching the lives of seniors through diverse and engaging activities, this position is an excellent fit for you.Key Responsibilities:Activity Planning: Develop and...