Night Auditor/Guest Service Representative
7 days ago
Job Summary:
The Night Auditor (NA) is a critical member of the hotel team, responsible for ensuring the accuracy and integrity of financial transactions. As a key player in the hotel's operations, the NA plays a vital role in maintaining the hotel's financial stability and reputation.
Key Responsibilities:
- Accurately balance all hotel income and expenses for every 24-hour operating period.
- Act as a Guest Service Agent for the overnight front desk shift, providing exceptional customer service and support to guests.
- Collaborate with the Operations Manager to ensure seamless hotel operations and maintain a high level of customer satisfaction.
- Perform financial analysis and reporting to identify areas for improvement and optimize hotel performance.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
About Sonesta International Hotels:
Sonesta International Hotels is a leading hospitality company dedicated to providing exceptional guest experiences and delivering outstanding results. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking talented individuals who share our values and passion for hospitality.
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