Front Desk Guest Experience Specialist

2 weeks ago


Moab, Utah, United States Sorrel River Ranch Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Experience Maker to join our team at Sorrel River Ranch. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Work closely with the hospitality team to ensure seamless execution of guest itineraries and daily logistics.
  • Assist with maintaining the interior and exterior of our properties, including snow removal, general maintenance, and upkeep of equipment and decor.
  • Track and manage back-of-house inventory, including ordering and restocking supplies as needed.
  • Operate and maintain in-house technology systems, including MEWS and Pxier.

Requirements:

  • High school diploma or equivalent required.
  • CPR/First Aid certification preferred.
  • Extensive knowledge of the Moab, Utah area and Sorrel River Ranch activities.
  • Strong customer service and communication skills.
  • Ability to work well under pressure and thrive in a fast-paced environment.
  • Willingness to work flexible hours, including early mornings and late evenings as needed.

What We Offer:

  • A competitive starting rate of pay based on level of experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer committed to a diverse work culture. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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