Haus Experience Specialist
2 weeks ago
Gravity Haus Inc is a dynamic and innovative company that is revolutionizing the hospitality industry. We are seeking a highly motivated and experienced Haus Experience Specialist to join our team.
Job SummaryThe Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and hotel guests. This includes ensuring the consistent execution of service standards, cultivating friendships and loyalty within the Gravity Haus community, and assessing, optimizing, and managing room blocking, guest requests, and bedding needs.
Key Responsibilities- Ensure the consistent execution of service standards
- Cultivate friendships and loyalty within the Gravity Haus community
- Assess, optimize, and manage room blocking, guest requests, and bedding needs
- Check in and check out protocols with daily usage of the PMS system
- Daily use of Alice software to connect with guests, members, and report maintenance issues
- Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience
- Make keys, assist with guest room orientation, and property orientation
- Educate guests on our Gravity Haus Membership benefits
- Be aware of Joinmes, HQ, and all membership information
- Provide anticipatory guest service to ensure a comfortable stay
- Reach out to each guest and member to assist with pre-arrival planning
- Reply to reservations inquiries from direct guests and partners
- Collectively work towards driving revenue across the Gravity Haus family
- Be a bridge between all operations
- Resolve guest billing issues and concerns
- Participate in company meetings and communicate on the intercompany Slack channels
- Be a Gravity Haus Ambassador with an active part in our mission and vision
- Provide a genuine and elevated guest experience with a community focus, sustainable approach, and driven attitude
- Bring your personality to work
- Have FUN
- Guide new members into the community and ensure they are utilizing their member benefits and amenities to the fullest
- Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park
- Incorporate Gravity Haus member benefits into all itineraries and conversations
- Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment
- Support local Gravity Haus members with positive attentiveness to service, responding positively to member's needs, and ensuring timely resolution to issues
- Support our marketing team by consistently ideating and providing fresh, lively, and local content for social media and digital marketing
- Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
- Prospective Membership Development (Hotel Guests and Membership Prospects)
- 1+ year of hotel experience preferred
- 1+ year of customer service preferred
- Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In Membership
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