Corporate Account Manager

1 day ago


Miami FL USA, United States Harvard Maintenance Full time
Job Title: Corporate Account Manager

Harvard Maintenance, Inc. is a leading provider of high-quality janitorial services in the United States. We are seeking a skilled Corporate Account Manager to join our team.

Job Summary:

The Corporate Account Manager will play a pivotal role in managing Harvard's most strategic client accounts. This includes serving as the primary point of contact for key client relationships, anticipating client needs, collaborating across departments to meet critical deadlines, and driving client success.

Key Responsibilities:
  • Develop and maintain strong relationships with major key clients
  • Improve the overall Client Experience (CX) to drive client retention
  • Proactively assess client KPI performance
  • Resolve key client issues or complaints
  • Develop a complete understanding of key account needs
  • Anticipate key account changes and improvements
  • Manage communications between key clients and internal teams
  • Negotiate contracts with the client and establish a timeline of performance
  • Establish and oversee internal budgets with the company and external budgets with the client
  • Manage Days Sales Outstanding
  • Collaborate with the sales team to maximize profit by up-selling
  • Increase customer lifetime value
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meet all client needs and deliverables according to proposed timelines
  • Track success metrics & provide improved service insight
  • Active participation in Business Reviews and Governance Meetings with Clients
  • Expand relationships and win new clients
Requirements:
  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Proven organizational savvy and ability to navigate internal processes and teams
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Bachelor's degree in marketing, business administration, sales, or relevant field
  • Four to five years' previous work experience in sales, management, key account management, or relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on Excel and Power Point skills
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions
What We Offer:

Harvard Maintenance, Inc. offers a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer



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